Shipping Policy

At Al Thanaya Pharmaceuticals LLC, we aim to deliver your orders efficiently and safely across the UAE and internationally where applicable.

1. Order Processing Time
• All orders are processed within 1–3 business days (excluding weekends and public holidays).
• Orders placed after working hours will be processed on the next business day.
• In case of high order volume or unforeseen delays, processing time may be extended.

2. Shipping Locations
We currently ship to:
• United Arab Emirates (UAE)
• Selected international locations (on request or approval basis)

For international orders, customers are advised to contact us before placing an order.

3. Delivery Time
Estimated delivery times:
• Within UAE: 2–5 business days
• International Shipping: 5–10 business days (depending on destination)

Delivery times may vary due to:
• Location accessibility
• Customs clearance (for international orders)
• Courier delays

4. Shipping Charges
• Shipping charges are calculated at checkout based on delivery location and order size/weight.
• Free shipping may be offered on selected orders or promotional campaigns (if applicable).

5. Order Tracking
• Once your order is shipped, you will receive a tracking number via email or WhatsApp.
• You can track your shipment through the respective courier service.

6. Delivery Issues
If you experience any issues such as:
• Delayed delivery
• Lost shipment
• Incorrect delivery

Please contact us immediately so we can assist you.

7. International Shipping (If Applicable)
International orders may be subject to:
• Customs duties
• Import taxes

These charges are the responsibility of the customer.

8. Damaged Items During Shipping
If your order arrives damaged:
• Inform us within 48 hours of delivery
• Share clear images/videos of the package and product

We will arrange a replacement or resolution after verification.

9. Contact Us
For shipping-related queries, please contact:

Al Thanaya Pharmaceuticals LLC
📍 Plot 157, Morocco Cluster I-15, Office No.10,
International City, Dubai, United Arab Emirates

📞 +971 4 346 5001
📞 +971 52 462 1799
📧 online@althanayadubai.com