Refund & Cancellation
Refund & Cancellation Policy
A. Return Eligibility
• Returns are accepted within 1–3 days from the date of delivery.
• Items must be:
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Unopened and unused
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In original packaging
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With all seals intact
• Returns are accepted only for products that are expired, defective, or damaged upon delivery.
• Products that are opened or used are not eligible for return due to hygiene and safety regulations.
B. Non-Returnable Items
For safety and regulatory reasons, the following items cannot be returned:
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Opened dental materials (e.g., composites, bonding agents, etc.)
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Sterile or consumable items (e.g., needles, burs, implants)
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Customized, special, or pre-ordered products
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Devices / Machines
C. Refund Conditions
• Refunds are processed only if:
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The return is approved
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The item meets all return conditions
• Refunds will be issued via the original payment method (bank transfer) within 5–10 working days after inspection.
• Shipping fees are non-refundable unless the return is due to supplier error.
D. Order Cancellation
• Orders can be cancelled before shipment for a full refund.
• Once shipped, cancellation is no longer allowed.
E. Return Process
• Submit a return request with order details by contacting us at: online@althanayadubai.com
• Wait for approval
• Ship the item back as instructed
• Refund or replacement will be processed after inspection
F. Important Notes
• Due to health and hygiene regulations, dental and medical products have stricter policies than regular retail items.
• Customers are advised to carefully review product details before making a purchase.
Al Thanaya Pharmaceuticals LLC
📍 Plot 157, Morocco Cluster I-15, Office No.10,
International City, Dubai, UAE
📞 +971 4 346 5001
📞 +971 52 462 1799